An Integration Hub for a Healthcare Distributor's Order-to-Cash Flow
A technical account of replacing custom point-to-point scripts with an iPaaS hub across NetSuite, Salesforce, a warehouse system, and hospital EDI feeds.
An Event-Driven Integration Hub Replacing Custom Script Bridges
Custom point-to-point scripts linked NetSuite, Salesforce, an on-premise warehouse management system, and hospital purchasing networks. Each connection used distinct transport protocols and custom error routines.
Exafort consolidated those connections into a Workato iPaaS hub. Data moves as events rather than as scheduled file transfers.
AWS Lambda handles transformation work outside the platform. Amazon SNS carries notification events to their subscribers.
- Connection logic, error handling, and observability sit in one place.
- Salesforce Service Cloud was connected to the full order lifecycle.
- Logging supports audit requirements for regulated data movement.
Batch File Drops and Unmonitored Hospital EDI Streams
The prior design relied on overnight batch jobs between NetSuite and the warehouse system. A failed run surfaced the following morning at the earliest.
EDI traffic with hospital group purchasing organizations ran through a legacy translator. It could not produce advance ship notices to current requirements.
Knowledge of the connections was undocumented and concentrated. Operations staff could not diagnose a failure without developer help.
- Batch scheduling delayed fulfillment whenever a run failed.
- The legacy translator limited EDI 856, 810, and 850 handling.
- There was no monitoring surface for integration errors.
Bi-Directional Warehouse Sync and Exception Management
The NetSuite and warehouse connection was rebuilt as a bi-directional event sync. Retry logic and dead-letter queues hold failures for inspection.
A current EDI engine processes purchase orders, advance ship notices, and invoices for the hospital feeds. Compliance validation runs before transmission.
SPS Commerce EDI provides the trading partner connectivity. Shipment notifications trigger from warehouse scan events.
A monitoring dashboard gives the operations team error categorization and reprocessing. New trading partner connections are configured rather than coded.
- Exception queues replaced silent overnight failures.
- Salesforce carries order status from entry through delivery confirmation.
- The hub exposes its own error state to the operations team.
Client names and identifying details are withheld under confidentiality obligations.
Facing something similar?
Tell us about your process and we will scope a first engagement.
Book a 30-minute working sessionLet's Discuss Your
Next Project
Whether you are planning a new implementation, migrating legacy systems, or looking for expert managed services, our team is ready to help.
Certified Technology Partners
More Case Studies
More engagements across ERP, CRM, integration and AI.
Designing Workday HCM Around Clinical Workforce Constraints
Carrying Subscription Contract Terms from Closed Deal to Revenue Schedule
One Ledger and One Workforce Record Across Acquired Entities
A Common Analytics Language for a Private Equity Portfolio
An AI Control Plane for Insurance Claims
