Retail & E-Commerce
Unified Commerce, From Click to Ship
We build omnichannel retail platforms that unify online and in-store experiences, connecting POS, e-commerce, inventory, order management, and financials into a single source of truth.
Modern retail demands real-time inventory visibility across channels, seamless BOPIS/BORIS workflows, and personalized customer experiences powered by unified data. Exafort's retail practice combines deep ERP expertise with commerce platform knowledge to eliminate channel silos and build the operational infrastructure that scales from startup DTC to enterprise multi-channel.
Key Challenges We Solve
- Inventory accuracy across warehouses, stores, and 3PL partners
- Disconnected POS, e-commerce, and ERP systems
- Complex pricing, promotions, and markdown management
- Omnichannel fulfillment (BOPIS, ship-from-store, dropship)
- Customer 360 across online and offline touchpoints
What We Bring to Retail & E-Commerce
Omnichannel Order Management
Intelligent order routing, split shipments, and unified fulfillment workflows that optimize cost-to-serve across channels.
Unified Inventory Management
Real-time ATP (available-to-promise) visibility across all locations with demand-driven replenishment and safety stock optimization.
SuiteCommerce / Web Stores
B2B and B2C web stores powered by NetSuite SuiteCommerce with real-time pricing, inventory, and customer data sharing.
Customer 360 & Loyalty
Salesforce-powered customer profiles unifying purchase history, preferences, and engagement across every channel.
Retail Analytics
Tableau dashboards for sell-through rates, margin analysis, category performance, and demand forecasting.
POS Integration
Seamless integration between your POS system, e-commerce platform, and NetSuite for real-time transaction sync.
Platforms & Tools We Deploy
ERP
- NetSuite ERP
- SuiteCommerce
- WMS
CRM
- Salesforce Commerce Cloud
- Marketing Cloud
HCM
- Workday Workforce Management
BI
- Tableau
- Demand Forecasting Models
AI
- Personalization Engines
- Dynamic Pricing
- Demand Sensing
How We Deliver for Retail & E-Commerce
Discover
Channel & Process Mapping
Map every sales channel, fulfillment path, and customer touchpoint to identify integration gaps and automation opportunities.
Design
Unified Commerce Architecture
Design the target-state architecture connecting POS, e-commerce, ERP, and CRM with real-time data flows.
Build
Phased Channel Rollout
Deploy channel-by-channel to minimize disruption, starting with highest-impact integrations and expanding systematically.
Scale
Peak Season Readiness
Load testing, failover planning, and operational playbooks to ensure flawless performance during peak selling periods.
Industry Best Practices We Follow
Single Source of Inventory Truth
Never oversell again, maintain one real-time inventory pool across all channels with ATP calculations at the SKU-location level.
Margin-Aware Fulfillment
Route orders to the optimal fulfillment location based on margin impact, shipping cost, and delivery speed, not just proximity.
Composable Commerce
Build a modular tech stack where each component (POS, OMS, WMS) can be upgraded independently without full platform re-implementation.
Example Engagement in Retail & E-Commerce
Multi-Channel Retailer Transformation
A retailer with an e-commerce site running on disconnected systems, leading to inventory discrepancies and frequent overselling.
Our Solution
Deployed NetSuite as the unified ERP with SuiteCommerce, integrated POS across all locations, and built Tableau retail analytics dashboards.
Common Questions
Start with Controlled Enterprise Execution
Whether you are preparing core platforms for next-generation AI agents, stabilizing ERP and CRM integrations, or designing cross-system workflows, our engineering team is ready to evaluate your environment.
Enterprise Platforms We Work With
