Managed Services
Your Entire Tech Stack, Expertly Managed
Monthly managed services and advanced technical support for NetSuite, Salesforce, Workday, and your entire integration landscape , so your systems keep pace with your business.
Platforms and Companies We Work With
Exafort Managed Services is a fully integrated annual engagement that combines proactive system management, day-to-day user support, BI report development, and continuous platform enhancement across your ERP, CRM, HCM, and integration ecosystems. We don't just keep the lights on. we evolve your technology to match your growth trajectory, adapting systems and processes as your revenue scales and organizational complexity increases.
Why Choose Exafort
- 4+Cross-Platform Expertise
platforms managed under a single engagement. NetSuite, Salesforce, Workday, and iPaaS, eliminating vendor sprawl.
- Up to 24x7Tailored Support Coverage
global support coverage, with response times agreed per engagement and dedicated escalation paths for P1 incidents.
- 120+Enhancement Velocity
average system enhancements delivered per year per client. keeping platforms aligned with business growth.
What We Deliver
Application Management
Proactive monitoring, health checks, and administration of NetSuite, Salesforce, Workday, and connected systems to ensure their best and uptime.
User Support & Helpdesk
Dedicated support team providing L1–L3 issue resolution, how-to guidance, and troubleshooting for all platform users, with response times agreed per engagement.
Integration Operations
Monitoring, maintenance, and optimization of all iPaaS flows (Celigo, Boomi, MuleSoft) and partner EDI connections to ensure data flows reliably across systems.
BI & Report Development
Ongoing creation and maintenance of dashboards, saved searches, custom reports, and analytics that give leadership real-time visibility into business performance.
System Enhancements
Continuous improvement sprints. new workflows, automations, custom fields, and process optimizations delivered monthly to adapt systems to evolving business needs.
Release & Change Management
Vendor release impact analysis, sandbox testing, and managed rollouts for NetSuite, Salesforce, and Workday platform updates . Zero surprises, zero downtime.
Our Proven Process
A structured, transparent approach that minimizes risk and maximizes value at every stage.
Onboarding
System audit, knowledge transfer & service activation
Stabilize
Issue backlog clearance & baseline optimization
Operate
Steady-state support, monitoring & SLA delivery
Enhance
Continuous improvement sprints & feature delivery
Evolve
Strategic roadmap alignment & platform modernization
Example Engagement
A fast growing online retailer scaling through a period of rapid headcount growth needed a unified support model across NetSuite, Salesforce, Workday, and Celigo integrations without expanding its internal IT team.
Deployed an Exafort managed services team providing ongoing support, proactive integration monitoring, regular enhancement sprints, and roadmap alignment.
Before & After Exafort
- Reactive break-fix support with no SLAs
- 12+ person internal team managing 4 platforms
- Enhancement backlog growing every quarter
- No proactive monitoring or health checks
- Vendor updates causing surprise outages
- Proactive managed services with response times agreed per engagement
- Single partner managing your entire stack
- 120+ enhancements delivered annually
- Monitoring and alerting, with coverage up to 24x7
- Zero-downtime managed release cycles
How We Differentiate
4+ Cross-Platform Expertise
platforms managed under a single engagement. NetSuite, Salesforce, Workday, and iPaaS, eliminating vendor sprawl.
Up to 24x7 Tailored Support Coverage
global support coverage, with response times agreed per engagement and dedicated escalation paths for P1 incidents.
120+ Enhancement Velocity
average system enhancements delivered per year per client. keeping platforms aligned with business growth.
Common Questions
Start with Controlled Enterprise Execution
Whether you are preparing core platforms for next-generation AI agents, stabilizing ERP and CRM integrations, or designing cross-system workflows, our engineering team is ready to evaluate your environment.
Enterprise Platforms We Work With
