Sr. Business Analyst

Overview

The Sr. Business Analyst will work on client projects to provide Salesforce.com functional and technical knowledge and ensure that Exafort continues to deliver innovative, high-quality solutions to customers running Salesforce.com as their CRM system. Our ideal candidate will have strong enterprise business processes knowledge in Sales, Customer Services, and business operations, enabling and integrating enterprise applications coupled with exceptional project management and technology skills.

Objectives & Responsibilities

• Administer and customize Salesforce.com for enterprise clients
• Architect and implement business processes, workflows, and applications in Salesforce.com
• Provide business and technical leadership for Salesforce.com implementations and customizations
• Define and advocate technical collaboration across systems and functional organizations
• Develop solutions that address cross-functional interdependencies for Sales, Marketing, and Customer Service
• Develop functional solutions for integrating Salesforce.com with other enterprise applications
• Conduct business process reviews for enterprise clients

Skills & Qualifications

• Bachelor's degree in Computer Science, Business Management, or a related field with 8+ years of IT experience
• Strong Salesforce.com functional and administration skills with a minimum of 4 years of related experience
• Demonstrated experience with business process tools such as Oracle, CRM, Visio, Microsoft Office, and project management tools
• Strong analytical, organizational, and problem-solving skills
• Effective communication, organization, attention to detail, and negotiation skills
• Salesforce.com Certified Administrator credential is a plus
• APEX and Force.com knowledge is a plus