Cloud Blog

Coming Soon: NetSuite will be supporting new Malaysia Goods and Services Tax changes

Effective April 1, 2015, Malaysia will adopt the Goods and Services Tax (GST) system to replace its current consumption tax, the sales tax and service tax. NetSuite will be supporting this new tax system for Malaysia, including its GST and audit file requirements.

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Manage Authorized Contacts via NetSuite Account Center

In line with provisioning of Authorized Contacts, an account is entitled to have certain number of individuals that will serve as the authorized contacts for NetSuite Support.

Once you have identified who you would like to be your authorized contacts, follow the steps below to create the Authorized Contact records:

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Social Customer Service Metrics that really matter

There are many customer service metrics that look good on a dashboard but may not do or mean anything to your organization's management team. So what are the metrics that you should focus on and capture sufficient data in order to report on and impress your managment. 

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Multitenancy is a one-way road

With so many different Cloud services that claim increased benefits due to multitenancy and shared infrastructure, it is even more important to know and choose the best for your needs. And especially because you are going to be on it for a long time to come ones you choose and migrate to a platform. While data and transaction isolation are the primary criteria, even the ability to customize your UI that provide your organization the differential from the rest of the crowd is also key.

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